Customer Testimonials

Overall a great experience at Brown's West Branch Ford. We dealt with both Matt and Alex and found both people knowledgeable and friendly. The sales process was simple with no pressure, a posture we heartily endorse. The minor issues we had with the purchase were dealt with effectively and in a timely manner. We would certainly consider this dealer in any future purchases and will suggest them to interested friends and relatives.

Matt was fantastic, he was patient and answered all our questions. We ended up buying the car and are very happy with the purchase. The entire process was hassle free and there was no pressure at all.

I bought my car from here a little over 3 years ago so this review is a bit late but oh well. Alex was who I worked with and literally went above and beyond, i’m yet to have another dealership experience like this one. Since I live in KS, they sent one of their drivers to come get me to go pick up the car, which I appreciated so so much. Once I got there, I was maybe in there an hour max to test drive & fill out paperwork before i got the keys. They even payed for an ...

Great people to work with, no high pressure salesperson looking over my shoulder. Followed through on their offers. We drove a few hours and their customer service was worth it.

Great place for service.

Great customer experience!! They had me in and out with a new Expedition in no time! Thank you, Browns! I will definitely be back.

We were looking for an Edge and Matt and the crew at Brown's found us the perfect one. We are very happy with the car and the friendly folks at Brown's Ford.

We went to look at vehicle 3 months ago but didn't find what we were looking for. Alex gave me his cell number and said if we wanted anything in the future let him know. On Monday we seen they had a vehicle we wanted. i called Alex and set up time to visit him and we liked this vehicle. We sat down in office and in a very short time a deal was made. Alex was very professonial and made it very easy to deal with. I would recommend Alex and West Branch Ford to everyone. I have bought ...

I always love working with small town businesses. Simple, direct communication with no pressure or antics. Brown's really lived up to this expectation! Matt and Trent made the transaction go quickly and smoothly. Given the opportunity, I'll be back!

Very efficient, low pressure experience buying yet another vehicle from Brown's West Branch Ford. Very professional and no wasted time with the "let me talk to the manager" runaround. I will keep coming back.

Great dealership to work with. I went in knowing what I wanted and they worked with me to make the deal work. Alex worked with me the day before over text the day before my purchase. Would definitely recommend Brown's. I will go back myself

Very easy to work. Friendly and welcoming dealership. No pressures at all

Set-up an appt with Alex, which was quick and easy. We drove almost 2 hours for a car and ended up working with Matt who was friendly and really easy to work with too! We had a great experience, we were in and out with our purchase with no problems! We would definitely recommend them and purchase another vehicle from this dealership!

Good experience with laid back people. They made it very easy to trade my truck for another one. Highly recommend.

Great Customer Service. Tanya was great !!

Pretty good experience! Matt helped us purchase a used Lincoln. No pressure, knowledgeable, fair price, and overall a really good experience purchasing. We will be looking at Browns West Branch when we are ready for another vehicle. Thanks, Matt!

The icon for an engine problem appeared; I called Josh at West Branch Ford; he calmed me first and then, after some simple questions, scheduled the examination for repair. When my schedule couldn’t accommodate the appointment, I was able to reschedule. While the 2-day repair was underway, Josh arranged for a loaner so I could tend to family commitments. When Josh called to report early completion of the repairs, I was able to deliver the loaner and pick up our Edge. Later I realized I hadn’t returned the loaner with a full tank of gas (like I received ...

As usually the team at West Branch Ford met our expectations on finding the vehicle we were looking for.

A great experience with this dealership. We Interacted with many people; sales, financing & service departments. All were professional & helpful. Matt primarily assisted me during my vehicle purchase(that lasted over a couple months). He was patient as I test drove many cars, as I tried to find the "perfect" fit. Matt & Jeff both searched their resources for finding my vehicle that checked all the boxes. Not an easy task. Their finance department was an easy, fast process & extended warranty (through Ford) was a competitive offer. We had a little hiccup several weeks after purchase ...

All staff is friendly and helpful prices are reasonable

I worked with multiple staff from sales, financing, the garage, and eventually the owner while researching a used truck. Every person went above and beyond to answer my questions. When the salesman detected a noise I didn’t even hear, he let me know immediately and sent it into the shop for further evaluation. When the shop couldn’t replicate the noise, the owner himself assured me they’d take care of it if it returned! I am grateful for the exceptional service I received at Brown’s and the truck is awesome!

They were very easy to work with and made the entire buying process smooth and uncomplicated. It was the best car-buying experience I've had. Highly recommended.

(Translated by Google) Great place (Original) Отличное место

Excellent service and great communication. Highly recommend.

Jeff and Alex are great salespeople to work with and will continue to.Have ordered my last 3 trucks from them and my last 2 cars and will continue to get our vehicles from them

I felt browns dealt with me honestly and fairly

Brown's Ford in West Branch, IA was more than just well worth the drive from Cedar Rapids. Their friendly staff worked hard to make sure my needs were met... and then far exceeded them! They found a solution that worked for everybody and I love my new vehicle! And it didn't stop at the sale itself but they even followed up afterwards to make sure that my experience was an incredible wine and a "10." To be honest though if I had to give them a rating I'd give them an "11!" Thanks guys 🙂

Easily the best car buying experience I’ve ever had. Straight forward and no funny business. Highly recommend.

Very good experience purchasing New F250 at Brown’s West Branch Ford. I would recommend, and will purchase there again in the future

Matt and Jeff made my F-150 purchase simple and easy. They were transparent with pricing and options and helped me purchase my truck with all the options and accessories to make it complete.

If you are looking for a vehicle, Browns is absolutely one of the best dealership in the area. No drama, no pressure and no games. While some dealerships try to keep you there all day or try to get you in the car today, not Brown’s. I showed up, asked some questions about the vehicle, was given the keys and encouraged to take it for a solo test drive. After I returned from the test drive, Matt asked if I had any questions and told me to reach out if I wanted to come back out and drive it ...

Awesome dealership very friendly and knowledgeable staff! Was worth the drive! Alex was great to deal with and very responsive to car guru messages and text once he recieved my request through car guru!

If I had a daughter the gentleman at Brown’s West Branch Ford are the type of kind and courteous men who put the needs of others before themselves that I’d be happy to see her spend time with. However, I don’t have a crib midget so all I can do is look forward to growing our scheduled and preventative maintenance relationship together for the next 100,000 miles.

I worked with Matt Shawver for my most recent purchase and he was super friendly and answered any questions I had. The purchase process was relatively quick and easy.

Just traded in a purchased a new truck from here. Really friendly customer service who made the whole process very enjoyable and simple. Best Ford dealership I have visited to date. Would recommend! 🙂

Matt and Trent were super helpful and easy to work with!! Highly recommend!

My husband and I are very happy with our purchase from Brown's West Branch Ford. Both Alex and Jeff were very easy to work with and very knowledgeable, patient and kind. This was a very positive experience for us!

Very friendly staff. Highly recommended, answering all questions. Very helpful on educating on my new car purchase

I purchased a vehicle from out of state. Purchase price was as stated, no games were played on incentives and rebates. What they said was the price. Smooth transaction, they met me halfway to exchange vehicles which was a plus. Overall it was a great experience.

Mobile service was very convenient and no down time.

Matt and Trent were fantastic and worked with me on my budget. Looking back I wish I had went with my gut and pursued the SAS package but overall the experience was very good. I would highly recommend this dealership because it was very relaxed with no pressure, which as a first time new car buyer I appreciated very much! Thank you, Brown's West Branch Ford! Will definitely do business again with you in the future.

We got a flat tire and had to get towed to this car dealership and they were amazing put on our spare for us. Help us out highly recommend them for anybody in the area. Great service great hospitality.

I have been purchasing cars from West Branch Ford, now Brown's, for many years. I also have exclusively had my vehicles serviced at Brown's. You don't keep coming back to a business if you are not extremely happy with the people and service.

Matt, Jeff , and the rest of the team were great working with. Everything was explained well, and that made my purchase smooth. Buying a new car is always stressful, but they went overboard to help me. Great crew! Thanks!

I just bought my car and I love it! It was such an easy process. They even delivered it to me since I didn’t have a way to go get it. Working with Alex was a joy! I will definitely purchase my vehicles from Browns Westbranch Ford from now on!

In all my car buying experiences over the past 86 years this was one of the easiest. No pressure, gave me a honest appraisal got my trade in. We didn’t quibble about anything, paperwork was completed and I was on my way in a short time with a tank of gas. Thank you Brown’s.

Great sales and service, never been disappointed.

Best service dept

Friendly and knowledgeable staff, good selection of vehicles, competitive prices. Great place to shop!

We pass Browns West Branch several times a week. A week ago we decided to trade our jeep Jk Wrangler for a Bronco. We did a search of several dealers then stopped by Browns last Saturday. Matt Shawver met us on the lot and showed us their inventory. I returned Monday for a test drive and made the trade. We picked the Bronco up Thursday. Matt and the staff at Browns were great. We had the best buying experience. Thanks to Matt and everyone on the Browns team!

Excellent experience. Dealership was professional throughout the entire process. Very responsive during the negotiation stage. The pick up process was quick and easy.

I highly recommend Brown's West Branch Ford if your looking for a vehicle. I first looked online on the Brown's West Branch site and I seen something I like and I messaged them about it. The salesperson (Alex) got a hold of me right away. He said they can have it deliver that afternoon. Which I was very relieved and amazed that they could do that. The vehicle I was looking at online was in Guttenberg Iowa. Alex and everyone was very helpful, understanding and willing to helped.

Brown Ford has serviced my vehicles for over 20 years. I trust them to do what is needed on my vehicles. They always explain everything to me so I know what to expect. Great service by nice friendly people.

We were very pleased with the service and will mention to others the good service. Thx.

I suddenly needed to find a good car that fit into my budget. Brown’s West Branch Ford was recommended. After talking with Matt about a couple of vehicles he had, I drove to West Branch and drove home in a very nice new to me, used car. The whole transaction was finished in a couple of hours. Matt was exceptionally nice and I trusted him right away. Everyone there was kind and helpful. I have already recommended them to my family and friends!

We were looking throughout the Midwest for a truck and I'm very happy we stopped by our local Ford dealer to see what they had on the lot and talked to Matt on a windy day. Brown's put time into finding us a specifically optioned new Ford truck for off-road camping. We appreciate Matt listened to what we wanted, and he found a loaded base model truck rather than talking us into what they had available. Definitely a happy camper!

The entire staff at Browns West Branch Ford was incredibly helpful. They made the purchasing experience painless and quick. Could not recommend this dealership more!

Tell me the last "Big" dealership you went to and asked them to hold a car for you.... NEVER... But this dealership did just that! You want personalization and attention? Go here, stop looking anywhere else! Let Matt or Jeff take care of you, trust me, you'll be glad you did!

Bought a new Raptor, the process was easy and they even delivered it to my office.

Alex was extremely helpful. The vehicle I wanted was in another location and it was promptly brought down for me for me to test drive and buy. Everyone I communicated with was nice and made the process of buying a new vehicle go smoothly.

Alex is a great young man to work with. He made it possible to trade in both of my vehicles. I sure appreciated that. I would recommend your dealership.

I enjoyed working with the entire team at West Branch Ford. They got the vehicle relocated from another dealership and were straight forward with the price and options. Alex was easy to reach and answered all of my questions in a timely fashion.

I had an awesome experience here while searching for a new vehicle. Staff is awesome and great to work with! Highly recommend!!

I had a friend who had to buy a used car, she bought it there and got a good low mileage used reliable model car at a very reasonable price. Sometime you may have to drive a little to save and get a lot!!

Everyone at the dealership was wonderful. They went above and beyond to get me into a new car and I would definitely recommend them.

This is a small town neighbor car dealership from the past. Nothing unpleasant about the entire experience. Worlds away from walking into one of these conglomerate car dealerships in the big cities. Please don't change! Thanks, Alex, Matt, and Trent, we will be back for service.

Small town dealership. Has access to lot of vehicles

Would recommend to friends. Staff was very helpful and prompt.

I absolutely hate going to car dealerships, but Alex at Browns made it amazingly simple and painless. Did what the said they would do. Made sure this used car was in tip top shape before selling it. Highly recommend.

I bought my truck when BWBF was just "West Branch Ford" and it's been pretty reliable since. However, I had a paint issue and a concealed rust issue just as the warranty was expiring- it was pretty significant. Brown's stood behind the truck, made a claim with Ford and got it taken care of. The internet is full of stories of the exact same problem, same truck even, where the dealership didn't stand up for the customer. So for what it's worth, Josh and crew in service didn't punt when a lot of ...

Dark Horse up for grabs! This dealership is the best hidden in plain sight gem in 5 counties!

Alex is the best!

This was the best experience we’ve ever had buying a vehicle. From the communication by both sales staff and sales manager to the finance department, they earned our trust and confidence. Would highly recommend and will buy again. Additional bonus, wonderful selection to choose from.

I was very happy with the service at Brown"s West Branch Ford. Everyone was friendly and on the ball with the questions I had. The experience was made easy by the professionalism of the sales staff. I will be returning in the future.

I cannot say enough good things about my experience! As an out of state buyer, and the challenges associated with that, the full team at Brown's West Branch Ford could not have been more helpful and PATIENT, as we worked through finance options, delivery options, and the like. They treated my rather paltry transaction for a 27 year-old used car as if I were buying a brand new $90K vehicle! When the car arrived it was cleaned and prepped just like it was a new car. Just a great overall experience! I would buy from them again in a heartbeat! ...

Jeff's the man. Thank you.

All around great experience. No pressure sales, no haggling, and plenty of freedom to make wise decisions.

Very happy with the sales staff and pricing. I would recommend Brown's Ford to anyone looking for a car.

Have always had quality service and excellent deals!

Got some info about a jeep wrangler they had for sale.

The staff was super friendly and made the car buy experience positive. Very fair and really took their time with us.

Alex in the Sales Department was patient, helpful and fair to deal with and many thanks to the Service Department who got me on my way with a same day oil change. I came from out of state to see a specific vehicle. It was worth the trip!!!

I would like give all the girls and guys in the service and parts department a super shoutout for treating an out of towner like a loyal customer!!!!!! Hat’s off to Ciarra, Rodney, Josh, Curtis, Hallie and superstar mechanic Jeff. You guys are the best!!!!

Great buying experience. Matt delivered our new Bronco and took the time to program everything.

Awesome group of people there to deal with!