Customer Testimonials

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Google Feb 3, 2023

Great people Jeff & Alex are!

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Google Jan 19, 2023

Small town dealership, took great care of us. Made buying process easy, will definitely work with Brown's again.

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Google Jan 18, 2023

I can't say enough about the staff at Brown's West Branch Ford. They were all super freidly and they made buying an auto so easy. They work with you to make you happy. You have to visit Brown's West Branch Ford if you are ever looking for an auto. They will not disappoint.

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Google Jan 17, 2023

During Christmas this past year, trying to make it to see family, car breaks down, little town I've never been before, finally find a tow truck to pick up vehicle, didn't know where to take it, and found browns off maps... Couple days till it opens after the break, and explain the situation... After all the phone calls, back and forth with the uncertainty of getting the vehicle back home... I'd like to say the hospitality, patience and friendly confines of letting my car sit in there lot for almost two weeks helped get me and my ...

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Google Jan 12, 2023

Matt Shawver was wonderful! Offered to assist us when we were having car trouble before our purchase, stayed late so we could test drive a vehicle and stayed in contact with us! He was never pushy and was upfront during the buying process! He also followed up immediately with concerns we had on equipment and getting our second key! Great experience.

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Google Jan 2, 2023

Great experience! Our salesman, Alex, was a great guy... never pushy and very thorough. He made accommodations for our changing schedule... thank you very much! Very happy with our 'new' Durango!

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Google Dec 23, 2022

Just purchased my second vehicle from Browns and couldn’t be more satisfied. Alex was great to work with, and answered all of my questions and concerns I had.

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Google Dec 13, 2022

Never purchased a car out of state, much less never to physically touch. But these guys blew it away and delivered car to Mn, fantastic, nicest car I ever purchased used. Thx so much, in the day of scams a wire transfer felt odd, but it all went thru easy peasy. (Alex/Jodi) and so on.

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Google Nov 30, 2022

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Google Nov 22, 2022

Alex was great to work with. He listened to all of my concerns and answer all of my questions. He made sure that I felt very comfortable with my purchase. Jeff in Service went above and beyond to make sure that I had everything that I had asked to be done and made sure I felt confident in my purchase.

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Google Nov 15, 2022

Excellent staff, service and vehicles. Thanks for the all the assistance. I highly recommend The Brown's WB Ford team for a vehicle.

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Google Nov 8, 2022

I’ve purchased 3 new F150’s from WB Ford. I recommend you talk to Alex when looking for a new vehicle!

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Google Nov 2, 2022

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Google Oct 29, 2022

Great place to do business

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DealerRater Oct 27, 2022

I bought my second car from Jeff and Alex yesterday and I LOVE my car! I wanted to look at one that was in a different town and they brought it down that day and had it ready for a test drive. After we made a deal they filled it with gas and let me keep my personalized plates! There is a button missing and Jeff ordered a new one right then and there and will replace it for free. I will recommend this place over and over! They are simply amazing. Thank you WBF and especially Alex and Jeff! ...

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Google Oct 27, 2022

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Google Oct 25, 2022

Matt was very helpful and professional throughout the buying process. Very upfront and straight forward with the pricing and explained everything related to the vehicle I purchased and knowledgeable of all the features. Never pressured or felt like I had to commit to anything until I was ready.

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Google Oct 24, 2022

Company has done significantly tons of work for me save me a ton of money when another dealership was gonna rip me off has always looked out for my family vehicle and has worked with me has top-notch mechanic and very friendly service managers

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Google Sep 18, 2022

I purchase a vehicle from out of state from them. I received prompt and courteous responses with any questions I had from Matt, the salesman I worked with. Outstanding service and treatment. Very friendly staff. Would highly recommend!

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Google Aug 31, 2022

My experience with Brown's West Branch Ford was incredible. I was always treated with the utmost courtesy and consideration. Any questions or concerns I had were answered completely. I wasn't sure what car I wanted/needed, but I was in a position to either get a different car or give up driving. I told Matt Shawver at Brown's West Branch Ford that safety and reliability were most important to me as well as comfort. He offered several suggestions, showing me different styles. On my second visit, he answered more of my questions and, based on my preferences, ...

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Google Aug 11, 2022

Great ford dealer and service department!

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Google Jul 21, 2022

This was seriously the most pleasant, easy experience have ever been through when buying a vehicle. I usually cry at some point during the process, just trying to get information, working toward a reasonable price, or just utter frustration and I had not one problem, issue or unanswered question. Matt Shawver was great to work with and everyone was so very accommodating. We will not hesitate to come back.

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Google Jul 21, 2022

This business will treat you like family! I have had a lot of negative experiences with auto shops so this place was a breath of fresh air. I recommend buying, selling, trading, and/or servicing your vehicle with Brown's West Branch Ford!

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Google Jul 15, 2022

Considered shopping online but figured I would at least test drive some vehicles locally. Immediately upon working with Matt and the team at Brown’s West Branch Ford I knew my vehicle purchase would be with them. I never felt pressured, they gave me adequate time to feel comfortable with my decision, and they even pulled vehicles from around Eastern Iowa for me to consider. Matt was always just a phone call or text message away if I ever had any questions or concerns. I love the truck I ended up purchasing, and although I doubt I will be in ...

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Google Jul 14, 2022

Great experience. Working with Alex was very easy and transaction quick. Look forward to doing business in the future.

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Google Jul 14, 2022

I love dealing with Brown's West Branch Ford. It's a small town business with a real hometown attitude. I've been doing business with them for years, and will continue to do so.

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Google Jul 3, 2022

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Google Jun 10, 2022

I recently worked with this dealer on completing an out of state purchase. Through the entire process, they were extremely accommodating.

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Google May 15, 2022

Helped a friend pick up a new vehicle. Extremely friendly and generous staff! They helped us trsnsfer two types of carseats, kid friendly. Highly recommend.

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Google May 8, 2022

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Google May 5, 2022

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Google May 2, 2022

Needed a car quickly after we had one involved in an accident. West Branch Ford happened to have one of the few new Escape Hybrids in the State of Iowa and frankly the region. I live about an hour away so I called them and within 10 minutes we had a no nonsense deal done on the phone. Seamless transaction over the phone and email. Picked car up 24 hours later and was in and out in 20 minutes after signing paperwork. No ridiculous fees, pushy sales, up-sells or other nonsense. This is a great small town car dealer. Easily worth the drive!

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Google Apr 16, 2022

Chuck Ford remains the Best!! Thank you!

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Google Apr 14, 2022

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Google Apr 13, 2022

THEY WERE EASY TO WORK WITH. A HAND SHAKE, AND NO PRESSURE. TOOK THE VEHICLE HOME OVERNIGHT AND RETURNED THE NEXT DAY AFTER MY WIFE WAS OFF WORK. GAVE US A GREAT DEAL WITH OUR TRADE IN. FRIENDLY, AND RELAXED ATMOSPHERE. A TOTAL THUMBS UP!

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Google Mar 25, 2022

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Google Mar 24, 2022

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Google Mar 23, 2022

Very happy with this Ford Escape buying experience! Jeff and Alex were superb!

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Google Feb 24, 2022

Great experience

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Google Feb 10, 2022

My family has always purchased our vehicles from West Branch Ford, and I just purchased a vehicle from Brown's West Branch Ford. They always have the best customer service and honest sales staff. I always know I can trust them and have never felt pressure to buy or uncomfortable at all. They treat their customers like they would treat their own family. I always tell my friends to check out this dealership when they are looking for a new vehicle.

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Google Jan 31, 2022

Great service great staff

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Google Jan 10, 2022

West Branch Ford is a top notch place to buy or get any service done. I have bought multiple vehicles from them from a Ford Taurus, Ford Focus, and now Ford Edge. When it comes to service this is where they got my loyalty. Josh and Bod (who now has retired) make things incredibly easy and fast but don’t give you any BS. They will let you know if you need anything at the time and if you have a big service coming up. Josh is incredibly knowledgeable and helpful. This day an age it’s really hard to ...

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Google Dec 20, 2021

Very friendly. Didnt have what I was looking for though.

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Google Sep 30, 2021

West Branch Ford is the best place to go to. Jeff is a great sales person. They treat you like your family. If anyone is looking for a vehicle I will refer it to them. If you are having issues, bring it back to the place and Jeff will fix it for you 🙂 I love my vehicle.

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Google Jul 22, 2021

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Google Jun 23, 2021

We were headed to Illinois. It started raining and we noticed our wiper blade was ripped, we looked up the closest Ford dealer and it was Brown's in West Branch, we stopped and they replaced our wipers and we were back on the road in 10 minutes. GREAT PLACE AND GREAT CUSTOMER SERVICE!! THANKS GUYS!!

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Google May 30, 2021

Great staff, great service. I bought a truck ther recently and have been very pleased with the truck and the overall experience. I would highly recommend West Branch Ford.

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Google May 8, 2021

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Google Apr 25, 2021

Very nice Small town dealership.

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Google Apr 9, 2021

Awesome place...Alex was a good salesman...very honest and on the level...stand up guy....I bought the car ....mkz hybrid...it was a great deal....definitely would go there again...I named the car...THE STARSHIP ENTERPRISE....she is a beauty bristling with technology and refinement

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Google Mar 27, 2021

Jeff and Alex Sulley made my experience run extremely smooth, very grateful for them both! Bought our truck from TX and had it shipped from their Branch. Alex did exceptionally well with all the details making sure that every truck specific question I had was answered and sending pictures of confirmation. All the financing went smooth from my bank thanks to the consistent follow up from Alex. When it came time to get it shipped Jeff helped make sure to pick a great company to ship and the transport went perfect. Thanks guys! We only buy vehicles every 10 years or ...

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Google Feb 12, 2021

Excellent dealership to work with. I have always been treated fairly. Their service department is second to none! Really nice that they offer a loaner vehicle when yours is being serviced.

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Google Feb 11, 2021

They provide great service.

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Google Feb 2, 2021

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Google Jan 17, 2021

The dealer was honest and straight forward, no games and no bait and switch. Pricing was competitive as well. I had what I consider a complicated setup, where I was from out of state (1,200 miles away) and had everything ready to go when I got there. I inspected the vehicle and drove away. I worked with Alex Sullivan, he was pleasure to deal with and the process was as easy as it gets. The vehicle condition was as told and expected (great). Everything went smoothly as well, they didn't have me waiting around unnecessarily. Honestly, I am not a ...

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Google Jan 5, 2021

I have bought quite a few new trucks in my life and buying this one has by far been the best experience. Friendly people and our salesman Chuck is the best. Talked numbers. Came to an agreement all in one office. They didn't try and sell me all the extra packages all other dealers try and push on you. Will definitely be back. Thanks again West Branch Ford team and Chuck Ford

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Google Nov 2, 2020

Go see Chuck Ford hes the man, Best deals on new and used vehicles

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Google Sep 10, 2020

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Google Sep 1, 2020

These guys went over and beyond to help me out! I live in Illinois but was up in Iowa for college, and my intake manifold cracked on my truck. They came out and picked up my truck from the college and brought it back to their shop to fix. When the truck was finished, they sent a man back to come pick me up and grab the truck! The guys were all extremely nice! I originally went to the Iowa city Ford, but came here instead and loved it so much more. Thank you!

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Google Aug 26, 2020

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Google Jul 3, 2020

Great experience. Bob and his service techs always do a great job taking care of my vehicles

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Google Jun 15, 2020

Great place to purchase an automobile. Honesty and transparency seems to be at the forefront of their approach.

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DealerRater Jun 2, 2020

We have been buying vehicles and getting service at WBF for almost two decades. I would not hesitate to send my grandmother there for service (if she was alive). Never need to worry about being taken advantage of. Great service at a fair price every time. Been surprised several times when I expected to get a bill for service and was told it was covered under warranty. The exact opposite of most other dealers.

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Google May 30, 2020

This was the best car buying experience I have ever had. I drove from the Quad Cities, and it was worth it. I felt like a hand shake and honesty still meant something. There were zero surprises on price or what they committed to do.

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Google May 3, 2020

Drove from Columbia, MO to buy a truck here. Best prices in the region and trust me I searched all over! They were so helpful throughout the process and the truck was exactly as explained. Top notch!

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Cars Apr 1, 2020

Jeff Sullivan was very good to deal with. Worked with me on the price and had a great experience. Was worth the drive to purchase my daughters car.

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Google Dec 14, 2019

Great people and great inventory.

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Google Dec 12, 2019

West Branch is the best place to buy vehicle very nice people

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Google Dec 6, 2019

Always great service and able to visit with Brad and his salesmen

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Google Nov 19, 2019

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Google Oct 20, 2019

They go above and beyond to get you in the vehicle you want. No pressure just really great people to work with. Service department is excellent.

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Google Sep 29, 2019

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Google Sep 17, 2019

We needed a work truck for our business and West Branch had a diamond in the rough available. I brought the money in hand and got a fair price, the sales process was swift and the owner was very pleasant to work with. They even stayed a few minutes past close to close the deal, thank you!

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Google Aug 23, 2019

Great place to buy a vehicle. Chuck Ford is the man. Brad is great to work with.

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Google Aug 19, 2019

Great Mechanics, Honest business and they have us truthful timeframe expectation

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Google Jul 25, 2019

I appreciate the friendliness Charlie projects when he speaks to you about buying a new car I've put a lot of trust in that man over the years and he has never failed me

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Google Jul 24, 2019

They are very busy so make sure you call s couple weeks in advance. But they are so nice

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Google Jul 9, 2019

Passing through Iowa in an RV on vacation, when our engine light came on. Pulled into WBF within 90 minutes of closing. They immediately jumped on the problem and had us back on the road in an hour. Very professional & friendly. They saved our vacation.

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Google Jun 28, 2019

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Google May 29, 2019

West Branch Ford was very low pressure. Got a solid deal on a Ford Ecosport. Incentives and generous trade in made buying the car very doable. Wife is thrilled with her new Ford.

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Google May 24, 2019

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Google May 22, 2019

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Google May 10, 2019

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Google May 9, 2019

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Google Apr 11, 2019

The only place to buy a vehicle. They will find it for you. Thanks guys!

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Google Mar 18, 2019

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Google Mar 6, 2019

Best dealership around!

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Google Jan 21, 2019

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Google Jan 3, 2019

Great customer service. Great group of guys.

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Google Dec 27, 2018

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Google Dec 17, 2018

West Branch Ford has always treated me exceptionally well. Their staff are friendly, knowledgeable, and highly skilled. I've only been going to them for 8 years, but they have my complete confidence and trust. They're a small dealership but the best as far as I'm concerned.

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Google Dec 16, 2018

Ok

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Google Dec 14, 2018

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Google Nov 30, 2018

Nothing better in the world than a small town car dealer.

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Google Nov 15, 2018

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Google Oct 21, 2018

My wife and I have purchased two vehicles from this dealership in the last 18 months. Chuck and the rest of the people at West Branch Ford are easy to deal with and straight forward. This is such a great change of pace from the high pressure dealerships we have dealt with in the past. The after sales support is second to none and the service/parts departments do great work! I couldn't recommend this dealership enough.

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Google Oct 21, 2018

Staff was so friendly and helpful!

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Google Oct 10, 2018

Great service and hands on with customers

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Google Oct 10, 2018

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Google Sep 15, 2018

Love west branch ford! They are always helpful and very friendly!


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