Customer Testimonials
I was very happy with the service at Brown"s West Branch Ford. Everyone was friendly and on the ball with the questions I had. The experience was made easy by the professionalism of the sales staff. I will be returning in the future.
I cannot say enough good things about my experience! As an out of state buyer, and the challenges associated with that, the full team at Brown's West Branch Ford could not have been more helpful and PATIENT, as we worked through finance options, delivery options, and the like. They treated my rather paltry transaction for a 27 year-old used car as if I were buying a brand new $90K vehicle! When the car arrived it was cleaned and prepped just like it was a new car. Just a great overall experience! I would buy from them again in a heartbeat! ...
Jeff's the man. Thank you.
All around great experience. No pressure sales, no haggling, and plenty of freedom to make wise decisions.
Very happy with the sales staff and pricing. I would recommend Brown's Ford to anyone looking for a car.
Have always had quality service and excellent deals!
I traveled 200 miles and three hours and Alex was all I could have asked for in a salesman. was very courteous, honest and treated me with respect. if the need arises I will make the trip to see him again.
Got some info about a jeep wrangler they had for sale.
The staff was super friendly and made the car buy experience positive. Very fair and really took their time with us.
Alex in the Sales Department was patient, helpful and fair to deal with and many thanks to the Service Department who got me on my way with a same day oil change. I came from out of state to see a specific vehicle. It was worth the trip!!!
I would like give all the girls and guys in the service and parts department a super shoutout for treating an out of towner like a loyal customer!!!!!! Hat’s off to Ciarra, Rodney, Josh, Curtis, Hallie and superstar mechanic Jeff. You guys are the best!!!!
Great buying experience. Matt delivered our new Bronco and took the time to program everything.
Awesome group of people there to deal with!
Alex made the car buying process very easy and gave fair value on my trade in. Would recommend!
Definitely a good experience with this dealership, Alex was very helpful and answered all my questions and was never pushy. Would highly recommend.
Great people to work with.
I bought my 2023 Maverick at Brown’s West Branch Ford. Matt Shawver was a sales person that helped me. He was extremely helpful in all phases of the purchase of the truck. He’s knowledgeable, patient and a genuinely nice person. He is prompt in getting back to inquiries or updates, that he has. I would highly recommend Brown’s West Branch Ford and particularly Matt.
Very good and helpful dealership. Alex is nice and professional. I will highly recommend this dealership. Very satisfying service!
Sierra and a gentleman whose name I cannot remember were so helpful! I admittedly do not know much about cars but they never spoke down to me and are so knowledgeable! They are prompt and friendly & very much worth the drive from IC/Coralville area!
THE SERVICE THERE IS AWESOME 5 STARS
Alex and Trenton are a dynamic duo. To say sales and financing customer service is extraordinary is an understatement. They are honest, authentic and knowledgeable. I will never buy a car anywhere else. The guys that deliver cars are aces too. 🙂 Service department and office manager wonderful as well.
Honest, intelligent service, they will do their best by you.
What an amazing staff. Very pleasant, knowledgeable and timely. The best ford service centre in the Iowa city, Coralville area. Have to travel a bit but worth it. Additionally, you can check the Herbert Hoover historic monument sites and the quaint little town.
Browns West Branch has an excellent service department. Kudos to Josh and Rodney for a job well done. Thanks for the follow up.
I cannot say enough good things about Brown’s West Branch Ford in Iowa. For starters, it was my first experience with ordering a car from out of state. I worked with Matt Shawver who was incredibly knowledgeable, honest, and patient. I’ve been searching for a jeep wrangler in upstate New York for a year that was in good condition and within the price range I was able to work with. I’ve dealt with so many shady dealerships, and it was so refreshing to find a dealership that was up front and honest about everything. They sent me ...
Was a great and simple experience. Everyone was pleasant and knowledgeable.
This was car #6 in a row for us at WB Ford. Living on IC's east side, it's quicker and easier for us to head over to WB for service, and the Ford crew has always been laid back and easy to work with.
I'm sorry. I thought I was rating Brown's Jeep Dodge Chrysler. They are awesome. Thank you for saying something!
Had a really good experience! Sales staff was super helpful, very quick to respond to my questions, took care of 1 little issue I had with my new truck fast! And, shocker but my truck was delivered with a full tank of gas! Great people to work with! Will defiantly shop there again
Best buying experience I've had... Alex and the dealership were easy, fast, and fair, will seek them out next purchase I make!
Great people Jeff & Alex are!
Small town dealership, took great care of us. Made buying process easy, will definitely work with Brown's again.
I can't say enough about the staff at Brown's West Branch Ford. They were all super freidly and they made buying an auto so easy. They work with you to make you happy. You have to visit Brown's West Branch Ford if you are ever looking for an auto. They will not disappoint.
During Christmas this past year, trying to make it to see family, car breaks down, little town I've never been before, finally find a tow truck to pick up vehicle, didn't know where to take it, and found browns off maps... Couple days till it opens after the break, and explain the situation... After all the phone calls, back and forth with the uncertainty of getting the vehicle back home... I'd like to say the hospitality, patience and friendly confines of letting my car sit in there lot for almost two weeks helped get me and my ...
Matt Shawver was wonderful! Offered to assist us when we were having car trouble before our purchase, stayed late so we could test drive a vehicle and stayed in contact with us! He was never pushy and was upfront during the buying process! He also followed up immediately with concerns we had on equipment and getting our second key! Great experience.
Great experience! Our salesman, Alex, was a great guy... never pushy and very thorough. He made accommodations for our changing schedule... thank you very much! Very happy with our 'new' Durango!
Just purchased my second vehicle from Browns and couldn’t be more satisfied. Alex was great to work with, and answered all of my questions and concerns I had.
Never purchased a car out of state, much less never to physically touch. But these guys blew it away and delivered car to Mn, fantastic, nicest car I ever purchased used. Thx so much, in the day of scams a wire transfer felt odd, but it all went thru easy peasy. (Alex/Jodi) and so on.
Alex was great to work with. He listened to all of my concerns and answer all of my questions. He made sure that I felt very comfortable with my purchase. Jeff in Service went above and beyond to make sure that I had everything that I had asked to be done and made sure I felt confident in my purchase.
Excellent staff, service and vehicles. Thanks for the all the assistance. I highly recommend The Brown's WB Ford team for a vehicle.
I’ve purchased 3 new F150’s from WB Ford. I recommend you talk to Alex when looking for a new vehicle!
Great place to do business
I bought my second car from Jeff and Alex yesterday and I LOVE my car! I wanted to look at one that was in a different town and they brought it down that day and had it ready for a test drive. After we made a deal they filled it with gas and let me keep my personalized plates! There is a button missing and Jeff ordered a new one right then and there and will replace it for free. I will recommend this place over and over! They are simply amazing. Thank you WBF and especially Alex and Jeff! ...
Matt was very helpful and professional throughout the buying process. Very upfront and straight forward with the pricing and explained everything related to the vehicle I purchased and knowledgeable of all the features. Never pressured or felt like I had to commit to anything until I was ready.
Company has done significantly tons of work for me save me a ton of money when another dealership was gonna rip me off has always looked out for my family vehicle and has worked with me has top-notch mechanic and very friendly service managers
I purchase a vehicle from out of state from them. I received prompt and courteous responses with any questions I had from Matt, the salesman I worked with. Outstanding service and treatment. Very friendly staff. Would highly recommend!
My experience with Brown's West Branch Ford was incredible. I was always treated with the utmost courtesy and consideration. Any questions or concerns I had were answered completely. I wasn't sure what car I wanted/needed, but I was in a position to either get a different car or give up driving. I told Matt Shawver at Brown's West Branch Ford that safety and reliability were most important to me as well as comfort. He offered several suggestions, showing me different styles. On my second visit, he answered more of my questions and, based on my preferences, ...
Great ford dealer and service department!
This was seriously the most pleasant, easy experience have ever been through when buying a vehicle. I usually cry at some point during the process, just trying to get information, working toward a reasonable price, or just utter frustration and I had not one problem, issue or unanswered question. Matt Shawver was great to work with and everyone was so very accommodating. We will not hesitate to come back.
This business will treat you like family! I have had a lot of negative experiences with auto shops so this place was a breath of fresh air. I recommend buying, selling, trading, and/or servicing your vehicle with Brown's West Branch Ford!
Considered shopping online but figured I would at least test drive some vehicles locally. Immediately upon working with Matt and the team at Brown’s West Branch Ford I knew my vehicle purchase would be with them. I never felt pressured, they gave me adequate time to feel comfortable with my decision, and they even pulled vehicles from around Eastern Iowa for me to consider. Matt was always just a phone call or text message away if I ever had any questions or concerns. I love the truck I ended up purchasing, and although I doubt I will be in ...
Great experience. Working with Alex was very easy and transaction quick. Look forward to doing business in the future.
I love dealing with Brown's West Branch Ford. It's a small town business with a real hometown attitude. I've been doing business with them for years, and will continue to do so.
Great experience from the get go! I moved to the area about a year and a half ago and Brown's was highly recommended to take care of my Escape. I had been looking for a new vehicle and was on their site looking and wanted to get in for a test drive. All things were meant to happen for a reason...I was contacted in the morning to come and test drive a vehicle. I was there, talked extensively with Chuck and drove the vehicle I ended up driving home at the end of the day. I was quickly ...
I recently worked with this dealer on completing an out of state purchase. Through the entire process, they were extremely accommodating.
Helped a friend pick up a new vehicle. Extremely friendly and generous staff! They helped us trsnsfer two types of carseats, kid friendly. Highly recommend.
Needed a car quickly after we had one involved in an accident. West Branch Ford happened to have one of the few new Escape Hybrids in the State of Iowa and frankly the region. I live about an hour away so I called them and within 10 minutes we had a no nonsense deal done on the phone. Seamless transaction over the phone and email. Picked car up 24 hours later and was in and out in 20 minutes after signing paperwork. No ridiculous fees, pushy sales, up-sells or other nonsense. This is a great small town car dealer. Easily worth the drive!
Chuck Ford remains the Best!! Thank you!
THEY WERE EASY TO WORK WITH. A HAND SHAKE, AND NO PRESSURE. TOOK THE VEHICLE HOME OVERNIGHT AND RETURNED THE NEXT DAY AFTER MY WIFE WAS OFF WORK. GAVE US A GREAT DEAL WITH OUR TRADE IN. FRIENDLY, AND RELAXED ATMOSPHERE. A TOTAL THUMBS UP!
Very happy with this Ford Escape buying experience! Jeff and Alex were superb!
West Branch Ford did a great job
My family has always purchased our vehicles from West Branch Ford, and I just purchased a vehicle from Brown's West Branch Ford. They always have the best customer service and honest sales staff. I always know I can trust them and have never felt pressure to buy or uncomfortable at all. They treat their customers like they would treat their own family. I always tell my friends to check out this dealership when they are looking for a new vehicle.
Great service great staff
West Branch Ford is a top notch place to buy or get any service done. I have bought multiple vehicles from them from a Ford Taurus, Ford Focus, and now Ford Edge. When it comes to service this is where they got my loyalty. Josh and Bod (who now has retired) make things incredibly easy and fast but don’t give you any BS. They will let you know if you need anything at the time and if you have a big service coming up. Josh is incredibly knowledgeable and helpful. This day an age it’s really hard to ...
Very friendly. Didnt have what I was looking for though.
West Branch Ford is the best place to go to. Jeff is a great sales person. They treat you like your family. If anyone is looking for a vehicle I will refer it to them. If you are having issues, bring it back to the place and Jeff will fix it for you 🙂 I love my vehicle.
We were headed to Illinois. It started raining and we noticed our wiper blade was ripped, we looked up the closest Ford dealer and it was Brown's in West Branch, we stopped and they replaced our wipers and we were back on the road in 10 minutes. GREAT PLACE AND GREAT CUSTOMER SERVICE!! THANKS GUYS!!
Great staff, great service. I bought a truck ther recently and have been very pleased with the truck and the overall experience. I would highly recommend West Branch Ford.
Very nice Small town dealership.
Awesome place...Alex was a good salesman...very honest and on the level...stand up guy....I bought the car ....mkz hybrid...it was a great deal....definitely would go there again...I named the car...THE STARSHIP ENTERPRISE....she is a beauty bristling with technology and refinement
Jeff and Alex Sulley made my experience run extremely smooth, very grateful for them both! Bought our truck from TX and had it shipped from their Branch. Alex did exceptionally well with all the details making sure that every truck specific question I had was answered and sending pictures of confirmation. All the financing went smooth from my bank thanks to the consistent follow up from Alex. When it came time to get it shipped Jeff helped make sure to pick a great company to ship and the transport went perfect. Thanks guys! We only buy vehicles every 10 years or ...
Excellent dealership to work with. I have always been treated fairly. Their service department is second to none! Really nice that they offer a loaner vehicle when yours is being serviced.
They provide great service.
The dealer was honest and straight forward, no games and no bait and switch. Pricing was competitive as well. I had what I consider a complicated setup, where I was from out of state (1,200 miles away) and had everything ready to go when I got there. I inspected the vehicle and drove away. I worked with Alex Sullivan, he was pleasure to deal with and the process was as easy as it gets. The vehicle condition was as told and expected (great). Everything went smoothly as well, they didn't have me waiting around unnecessarily. Honestly, I am not a ...
I have bought quite a few new trucks in my life and buying this one has by far been the best experience. Friendly people and our salesman Chuck is the best. Talked numbers. Came to an agreement all in one office. They didn't try and sell me all the extra packages all other dealers try and push on you. Will definitely be back. Thanks again West Branch Ford team and Chuck Ford
Go see Chuck Ford hes the man, Best deals on new and used vehicles