Careers

Automotive Service Technician

Do you have a passion for repairing cars, assisting with providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Technician at Brown’s West Branch Ford, you will have the opportunity to make a positive impact on our business and customers every day while earning the pay you deserve and awesome benefits! We are looking for smart, energetic, technically-focused Service Technicians who will help us redefine the car-servicing experience. Does this sound like you? Apply now!

Responsibilities and Qualifications:
The Service Technician has the responsibility of understanding and completing perplex work necessary for the repair of a customer’s vehicle. This individual will be directly involved in the repair and diagnosis of major components, removing and replacing parts as needed. This individual may be extremely familiar and seasoned in a particular manufacturer line and have received all manufacturer certifications including but not limited to engine mechanical, engine control systems, electric, hydraulic brake systems, suspension, heating/air conditioning, instruments/gauges, drivability, intermittent issues and noises. We are also willing to hire the right candidate and provide training.
   · Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards
   · Examine assigned vehicle to determine if further safety or service work is required or recommended
   · Make accurate use of the multi-point inspection form on each vehicle
   · Document all work performed and recommended on assigned repair order
   · Communicate with service advisor when additional work is needed or if repairs cannot be completed within the promised time
   · Maintain technician proficiency as specified by standards
   · Conduct road test to determine work needed and to confirm work was successfully completed when necessary and practical
   · Utilize product and technical training as assigned by the manufacturer and management
   · Participate in manufacturer-sponsored training programs and schools to continuously expand your knowledge of new technology
   · Maintain manufacturer (CSI) Customer Satisfaction Index at or above the specified goal(s)
   · Complete the work, notations and time-keeping necessary to the successful completion of warranty repair orders and the filing of warranty claims
   · Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees
   · Perform all levels of diagnosis and repair on automobile and light truck vehicles
   · Utilize hand held devices to diagnose malfunctions
   · Take care to ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced
   · Understand and complete required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
   · Comply with all federal, state and local laws, as well as company policy, regarding safeguarding all customer vehicles, property and information
   · Manufacturer certifications preferred
   · Some automotive technician experience preferred
   · Must have basic tools
   · Must have great technical and mechanical skills
   · Must be a team player and have the ability to work repetitively on complex tasks
   · Must be a minimum of eighteen years of age
   · Must have a valid driver’s license
   · Must be able to pass pre-employment screening (background & drug test)

Apply online below or in person at 346 W Main St, West Branch, Iowa 52358 or email resume to [email protected].

Service Advisor

Are you ready to be part of a rapidly growing faced paced team? We are looking for select individuals who are ready to shed the boring clock punching job and join the Brown's West Branch Ford Service Team! If you are goal oriented, highly energetic with a strong emphasis on GUEST EXPERIENCE, then we need you!

Responsibilities
   · Oversee flow of service department. Ensure that customers receive prompt, courteous, and effective service.
   · Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
   · Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
   · Ensures that the daily inventory of technicians' time is consistently sold to service customers.
   · Distribute work between technicians efficiently

Qualifications
   · Organized and friendly personality
   · Time management skills
   · Fantastic communication skills with your customers
   · Professional, well-groomed personal appearance.
   · Clean driving record
   · Willing to submit to a pre-employment background check & drug screen

Apply online below or in person at 346 W Main St, West Branch, Iowa 52358 or email resume to [email protected]

Service Assistant

Brown's West Branch Chrysler & Ford is now hiring for a Service Assistant at our West Branch, IA locations!

The service assistant's responsibilities include:
   · Daily interaction with Customers
   · Work in collaboration with Technicians, Service Advisors, Parts Advisors and the Service Manager
   · Duties include taking service department phone calls, pick up/drop off of customer vehicles, light building maintenance, etc.

Apply online below or in person at 346 W Main St, West Branch, Iowa 52358 or email resume to [email protected]

Finance Manager

Brown’s West Branch is looking for a Finance Manager for our dealerships in West Branch, IA. If you are looking for an exciting, rewarding career, the retail automotive industry represents an excellent opportunity. A dynamic, constantly changing industry, retail automotive professionals strive to meet the needs of a high-tech society.

If you are experienced in providing exceptional customer service, have the drive to earn unlimited income and want a career as an automotive Finance Manager working with exciting new products, we look forward to talking with you.

Job Description:
   · Help our customers arrange the financing of purchases and present additional products that enhance vehicle and ownership experience. Automotive Finance Managers are proficient at structuring deals for maximum profitability and collectability.

Essential Duties and Responsibilities:
   · Fully proficient with title laws and registration process
   · Maintains proficiency and certifications as required for the position
   · Automotive Finance Managers accurately desk deals, submit deals to lenders for approval, make credit decisions, and effectively close deals
   · Ensures all deals are fully compliant with local, state and federal guidelines
   · Prepares paperwork and contracts, and delivers deals
   · Prepares and mails all deal packages with complete and proper documentation to lenders and/or follows any other departmental process
   · Accurately audits team deals post-sale
   · Ensures the expeditious funding of all contracts

Requirements:
   · Willing to train candidates with prior automotive sales or banking experience.
   · Steady work history and the commitment to building a career
   · Outgoing personality with expertise at developing relationships (i.e., a “people person")
   · Basic MS Office knowledge; computer software and internet proficiency
   · Excellent verbal/written communication, strong negotiation, and professional appearance and presentation skills
   · Must possess the ability to ask for the sale and follow through

Apply online below or in person at 346 W Main St, West Branch, Iowa 52358 or email resume to [email protected]