Was a great and simple experience. Everyone was pleasant and knowledgeable.

This was car #6 in a row for us at WB Ford. Living on IC's east side, it's quicker and easier for us to head over to WB for service, and the Ford crew has always been laid back and easy to work with.

Had a really good experience! Sales staff was super helpful, very quick to respond to my questions, took care of 1 little issue I had with my new truck fast! And, shocker but my truck was delivered with a full tank of gas! Great people to work with! Will defiantly shop there again

Best buying experience I've had... Alex and the dealership were easy, fast, and fair, will seek them out next purchase I make!

Great people Jeff & Alex are!

Small town dealership, took great care of us. Made buying process easy, will definitely work with Brown's again.

I can't say enough about the staff at Brown's West Branch Ford. They were all super freidly and they made buying an auto so easy. They work with you to make you happy. You have to visit Brown's West Branch Ford if you are ever looking for an auto. They will not disappoint.

During Christmas this past year, trying to make it to see family, car breaks down, little town I've never been before, finally find a tow truck to pick up vehicle, didn't know where to take it, and found browns off maps... Couple days till it opens after the break, and explain the situation... After all the phone calls, back and forth with the uncertainty of getting the vehicle back home... I'd like to say the hospitality, patience and friendly confines of letting my car sit in there lot for almost two weeks helped get me and my car back home safely. They weren't able to work on my vehicle, but offered as much help as possible due to the situation. Thank you.

Matt Shawver was wonderful! Offered to assist us when we were having car trouble before our purchase, stayed late so we could test drive a vehicle and stayed in contact with us! He was never pushy and was upfront during the buying process! He also followed up immediately with concerns we had on equipment and getting our second key! Great experience.

Great experience! Our salesman, Alex, was a great guy... never pushy and very thorough. He made accommodations for our changing schedule... thank you very much! Very happy with our 'new' Durango!

Just purchased my second vehicle from Browns and couldn’t be more satisfied. Alex was great to work with, and answered all of my questions and concerns I had.

Never purchased a car out of state, much less never to physically touch. But these guys blew it away and delivered car to Mn, fantastic, nicest car I ever purchased used. Thx so much, in the day of scams a wire transfer felt odd, but it all went thru easy peasy. (Alex/Jodi) and so on.

Alex was great to work with. He listened to all of my concerns and answer all of my questions. He made sure that I felt very comfortable with my purchase. Jeff in Service went above and beyond to make sure that I had everything that I had asked to be done and made sure I felt confident in my purchase.

Excellent staff, service and vehicles. Thanks for the all the assistance. I highly recommend The Brown's WB Ford team for a vehicle.

I’ve purchased 3 new F150’s from WB Ford. I recommend you talk to Alex when looking for a new vehicle!

Great place to do business

I bought my second car from Jeff and Alex yesterday and I LOVE my car! I wanted to look at one that was in a different town and they brought it down that day and had it ready for a test drive. After we made a deal they filled it with gas and let me keep my personalized plates! There is a button missing and Jeff ordered a new one right then and there and will replace it for free. I will recommend this place over and over! They are simply amazing. Thank you WBF and especially Alex and Jeff! I love my “new” Escape!

Matt was very helpful and professional throughout the buying process. Very upfront and straight forward with the pricing and explained everything related to the vehicle I purchased and knowledgeable of all the features. Never pressured or felt like I had to commit to anything until I was ready.

Company has done significantly tons of work for me save me a ton of money when another dealership was gonna rip me off has always looked out for my family vehicle and has worked with me has top-notch mechanic and very friendly service managers

I purchase a vehicle from out of state from them. I received prompt and courteous responses with any questions I had from Matt, the salesman I worked with. Outstanding service and treatment. Very friendly staff. Would highly recommend!

My experience with Brown's West Branch Ford was incredible. I was always treated with the utmost courtesy and consideration. Any questions or concerns I had were answered completely. I wasn't sure what car I wanted/needed, but I was in a position to either get a different car or give up driving. I told Matt Shawver at Brown's West Branch Ford that safety and reliability were most important to me as well as comfort. He offered several suggestions, showing me different styles. On my second visit, he answered more of my questions and, based on my preferences, we settled on a potential car. I asked to have my mechanic check it out for me. He had no problem with that and even took the car to my mechanic and waited for it to be checked out. My mechanic had some concerns with that car, not the worst but not the best, so I decided to begin again. Matt was very helpful locating a different car to try. After a test drive and positive checkup from my mechanic, it was a possible purchase. It was listed higher than I really wanted to spend, but Brown's West Branch Ford was very helpful in bringing the price to a point I felt I could make it work in my budget. Even though I had been so leery about having to hunt for a different car, my experience with Brown's West Branch Ford, especially the patient help I received from Matt Shawver, made it actually a pleasant experience and I am enjoying my car. I recommend Brown's West Branch Ford without reservation!

Great ford dealer and service department!

This was seriously the most pleasant, easy experience have ever been through when buying a vehicle. I usually cry at some point during the process, just trying to get information, working toward a reasonable price, or just utter frustration and I had not one problem, issue or unanswered question. Matt Shawver was great to work with and everyone was so very accommodating. We will not hesitate to come back.

This business will treat you like family! I have had a lot of negative experiences with auto shops so this place was a breath of fresh air. I recommend buying, selling, trading, and/or servicing your vehicle with Brown's West Branch Ford!

Considered shopping online but figured I would at least test drive some vehicles locally. Immediately upon working with Matt and the team at Brown’s West Branch Ford I knew my vehicle purchase would be with them. I never felt pressured, they gave me adequate time to feel comfortable with my decision, and they even pulled vehicles from around Eastern Iowa for me to consider. Matt was always just a phone call or text message away if I ever had any questions or concerns. I love the truck I ended up purchasing, and although I doubt I will be in the market for another vehicle anytime soon, I know that when that day comes I will be back in West Branch working with the team at Brown’s.