Overall a great experience at Brown's West Branch Ford. We dealt with both Matt and Alex and found both people knowledgeable and friendly. The sales process was simple with no pressure, a posture we heartily endorse. The minor issues we had with the purchase were dealt with effectively and in a timely manner. We would certainly consider this dealer in any future purchases and will suggest them to interested friends and relatives.

Matt was fantastic, he was patient and answered all our questions. We ended up buying the car and are very happy with the purchase. The entire process was hassle free and there was no pressure at all.

I bought my car from here a little over 3 years ago so this review is a bit late but oh well. Alex was who I worked with and literally went above and beyond, i’m yet to have another dealership experience like this one. Since I live in KS, they sent one of their drivers to come get me to go pick up the car, which I appreciated so so much. Once I got there, I was maybe in there an hour max to test drive & fill out paperwork before i got the keys. They even payed for an issue that needed to be fixed with the radio after I purchased it. Literally the best dealership i’ve ever been to by far. Such a smooth, HONEST experience and I couldn’t have asked for a better salesman. Wish I could hire Alex as my personal salesman for anytime I wanna buy a new car (or any other major purchase) 💖

Great people to work with, no high pressure salesperson looking over my shoulder. Followed through on their offers. We drove a few hours and their customer service was worth it.

Great place for service.

Great customer experience!! They had me in and out with a new Expedition in no time! Thank you, Browns! I will definitely be back.

We were looking for an Edge and Matt and the crew at Brown's found us the perfect one. We are very happy with the car and the friendly folks at Brown's Ford.

We went to look at vehicle 3 months ago but didn't find what we were looking for. Alex gave me his cell number and said if we wanted anything in the future let him know. On Monday we seen they had a vehicle we wanted. i called Alex and set up time to visit him and we liked this vehicle. We sat down in office and in a very short time a deal was made. Alex was very professonial and made it very easy to deal with. I would recommend Alex and West Branch Ford to everyone. I have bought many vehicles in my 65 years and Alex was the best i have ever dealt with. Frank & Mary Kay. P.S. She loves her choice. Thanks again Alex...

I always love working with small town businesses. Simple, direct communication with no pressure or antics. Brown's really lived up to this expectation! Matt and Trent made the transaction go quickly and smoothly. Given the opportunity, I'll be back!

Very efficient, low pressure experience buying yet another vehicle from Brown's West Branch Ford. Very professional and no wasted time with the "let me talk to the manager" runaround. I will keep coming back.

Great dealership to work with. I went in knowing what I wanted and they worked with me to make the deal work. Alex worked with me the day before over text the day before my purchase. Would definitely recommend Brown's. I will go back myself

Very easy to work. Friendly and welcoming dealership. No pressures at all

Set-up an appt with Alex, which was quick and easy. We drove almost 2 hours for a car and ended up working with Matt who was friendly and really easy to work with too! We had a great experience, we were in and out with our purchase with no problems! We would definitely recommend them and purchase another vehicle from this dealership!