Very easy to work. Friendly and welcoming dealership. No pressures at all

Set-up an appt with Alex, which was quick and easy. We drove almost 2 hours for a car and ended up working with Matt who was friendly and really easy to work with too! We had a great experience, we were in and out with our purchase with no problems! We would definitely recommend them and purchase another vehicle from this dealership!

Good experience with laid back people. They made it very easy to trade my truck for another one. Highly recommend.

Great Customer Service. Tanya was great !!

Pretty good experience! Matt helped us purchase a used Lincoln. No pressure, knowledgeable, fair price, and overall a really good experience purchasing. We will be looking at Browns West Branch when we are ready for another vehicle. Thanks, Matt!

The icon for an engine problem appeared; I called Josh at West Branch Ford; he calmed me first and then, after some simple questions, scheduled the examination for repair. When my schedule couldn’t accommodate the appointment, I was able to reschedule. While the 2-day repair was underway, Josh arranged for a loaner so I could tend to family commitments. When Josh called to report early completion of the repairs, I was able to deliver the loaner and pick up our Edge. Later I realized I hadn’t returned the loaner with a full tank of gas (like I received it and per contract). I returned the next day with a twenty dollar bill to fill the loaner’s tank. The guy at the counter said, “Things happen.” True that but I insisted he take the 20🙂 I’ll be back for my oil change and service. A grateful West Branch Ford customer. Josh seems like a brother.

As usually the team at West Branch Ford met our expectations on finding the vehicle we were looking for.

A great experience with this dealership. We Interacted with many people; sales, financing & service departments. All were professional & helpful. Matt primarily assisted me during my vehicle purchase(that lasted over a couple months). He was patient as I test drove many cars, as I tried to find the "perfect" fit. Matt & Jeff both searched their resources for finding my vehicle that checked all the boxes. Not an easy task. Their finance department was an easy, fast process & extended warranty (through Ford) was a competitive offer. We had a little hiccup several weeks after purchase with the exhaust that was remedied swiftly by their service department- no questions asked. I highly recommend this place & will definitely consider them in our next purchase(s).

All staff is friendly and helpful prices are reasonable

I worked with multiple staff from sales, financing, the garage, and eventually the owner while researching a used truck. Every person went above and beyond to answer my questions. When the salesman detected a noise I didn’t even hear, he let me know immediately and sent it into the shop for further evaluation. When the shop couldn’t replicate the noise, the owner himself assured me they’d take care of it if it returned! I am grateful for the exceptional service I received at Brown’s and the truck is awesome!

They were very easy to work with and made the entire buying process smooth and uncomplicated. It was the best car-buying experience I've had. Highly recommended.

(Translated by Google) Great place (Original) Отличное место

Excellent service and great communication. Highly recommend.

Jeff and Alex are great salespeople to work with and will continue to.Have ordered my last 3 trucks from them and my last 2 cars and will continue to get our vehicles from them

I felt browns dealt with me honestly and fairly

Brown's Ford in West Branch, IA was more than just well worth the drive from Cedar Rapids. Their friendly staff worked hard to make sure my needs were met... and then far exceeded them! They found a solution that worked for everybody and I love my new vehicle! And it didn't stop at the sale itself but they even followed up afterwards to make sure that my experience was an incredible wine and a "10." To be honest though if I had to give them a rating I'd give them an "11!" Thanks guys :)

Easily the best car buying experience I’ve ever had. Straight forward and no funny business. Highly recommend.

Very good experience purchasing New F250 at Brown’s West Branch Ford. I would recommend, and will purchase there again in the future

Alex and Trenton was great to work with they made purchasing a truck very user friendley. Dan in service seems very nice as well. Will be reccomending this dealer to everyone I meet. My bank was so impressed they said they would consider this dealer next time to purchase a car or truck. Thanks West Branch Ford!!!

Matt and Jeff made my F-150 purchase simple and easy. They were transparent with pricing and options and helped me purchase my truck with all the options and accessories to make it complete.

If you are looking for a vehicle, Browns is absolutely one of the best dealership in the area. No drama, no pressure and no games. While some dealerships try to keep you there all day or try to get you in the car today, not Brown’s. I showed up, asked some questions about the vehicle, was given the keys and encouraged to take it for a solo test drive. After I returned from the test drive, Matt asked if I had any questions and told me to reach out if I wanted to come back out and drive it again, he would have it pulled up to the sales office and ready to go for me. They didn’t even attempt to sell me the car that day…I left amazed and awed at the refreshing experience. Over the next week Matt and I stayed in contact via text and I was the first person to initiate discussions of price and trade in value. Matt was able to work with the Sales Manager and we came to an agreement all via text, no wasted time sitting in the dealership, playing games. When it came time to sign paperwork, the F&I guy was straightforward, absolutely no high pressure upselling on extended warranty products or protection packages…took us 5 mins to sign paperwork and be handed keys for our new truck. Folks this is what car buying should be! If you have had poor experiences in the past (Looking at you Billion/McGrath), give this place a shot, it might just restore your faith in the process.

Awesome dealership very friendly and knowledgeable staff! Was worth the drive! Alex was great to deal with and very responsive to car guru messages and text once he recieved my request through car guru!

If I had a daughter the gentleman at Brown’s West Branch Ford are the type of kind and courteous men who put the needs of others before themselves that I’d be happy to see her spend time with. However, I don’t have a crib midget so all I can do is look forward to growing our scheduled and preventative maintenance relationship together for the next 100,000 miles.

I worked with Matt Shawver for my most recent purchase and he was super friendly and answered any questions I had. The purchase process was relatively quick and easy.

Just traded in a purchased a new truck from here. Really friendly customer service who made the whole process very enjoyable and simple. Best Ford dealership I have visited to date. Would recommend! :)