Outstanding service. Quality communications. Friendly staff. Helped us when we needed it most. So timely. So professional. I just wish we had a dealership and service provider near us - like Brown's West Branch Ford! Can't say enough good things!

Pleasantly surprised..!! Matt and the Brown's Team exceeded my expectations. Buying a 2020 Honda Ridgeline and trading in my Nissan Frontier was very easy, quick and.. even Fun..!! From start to finish they made sure that sliding into my New Truck was an easy transition. Thank you Brown's..!!

I have purchased 4 cars here and I love it!! Great staff!!

I couldn’t have asked for a better experience with my truck buying experience at Brown’s West Branch. Matt was an attentive salesman and assisted us through the entire process. They even let us keep the truck over the weekend to make sure it’s what we wanted. They definitely went above and beyond to make sure we were well taken care of. You can tell they prioritize customer satisfaction over “closing the deal”. We would definitely purchase from here again and have already recommended them to friends & neighbors.

Always have good service and feedback on any issues which need to be addressed.

Definitely my best car buying experience. Alex was great. He was helpful and answered all my questions. We were in and out in a relatively short time with no stress or drawn out back and forth haggling on price. West Branch Ford will be the first place I look when we're ready for a new vehicle.

Great place to shop for ur next vehicle great customer service very honest will plan to shop there again when in the market for new vehicle

EASY TO WORK WITH.

Start to finish this was the best experience buying a new truck! Walked in, told Matt exactly what I wanted, what I had to trade. He found the perfect Maverick!! So happy not to have spent 2-3 hours haggling to get a great deal. Everyone was awesome and cared about you being happy when you walked out the door. Love my new Truck!!

Always friendly, informational and honest. Never had a bad experience!

Overall a great experience at Brown's West Branch Ford. We dealt with both Matt and Alex and found both people knowledgeable and friendly. The sales process was simple with no pressure, a posture we heartily endorse. The minor issues we had with the purchase were dealt with effectively and in a timely manner. We would certainly consider this dealer in any future purchases and will suggest them to interested friends and relatives.

Matt was fantastic, he was patient and answered all our questions. We ended up buying the car and are very happy with the purchase. The entire process was hassle free and there was no pressure at all.

I bought my car from here a little over 3 years ago so this review is a bit late but oh well. Alex was who I worked with and literally went above and beyond, i’m yet to have another dealership experience like this one. Since I live in KS, they sent one of their drivers to come get me to go pick up the car, which I appreciated so so much. Once I got there, I was maybe in there an hour max to test drive & fill out paperwork before i got the keys. They even payed for an issue that needed to be fixed with the radio after I purchased it. Literally the best dealership i’ve ever been to by far. Such a smooth, HONEST experience and I couldn’t have asked for a better salesman. Wish I could hire Alex as my personal salesman for anytime I wanna buy a new car (or any other major purchase) 💖

Great people to work with, no high pressure salesperson looking over my shoulder. Followed through on their offers. We drove a few hours and their customer service was worth it.